Yes. We are local Chinese company! You can input chinese address, chinese greeting message, ...

Yes. If you have the recipient's phone number, then we can call and get the address.

If you have a scaned image of recipient's name card or address information in Chinese, then just place order and send the image to our email.

If you have only recipient's email address, then just place order and write to us "send email to get address".

Just let our customer service(by online chat, email, phone call, or fax) know what information you have, and let us do the rest for you.

Yes. We will contact you ahead of time and you can cancel your order if we can not deliver at request date.

Yes. We have free greeting card with every order. Let us know your greeting message while CHECK OUT.

Yes. What you see is what recipients get. We do not charge extra for the beautiful wrapping in the picture. However, the fillers and/or wrapping materials may be slightly different upon availability. Different flora artists may also have different understandings to a design.

Occasionally some type of flowers or other items may not be available in some areas. In this case we will substitute with equal or greater value. If the major type of flowers or food items are not available, then we will contact you first.

Click Substitution Policy to see detail, or contact customer service if you have any questions and/or concerns.

Yes as long as we have not delivered your order. You can tell us your preference or whatever you want by sending messages to us through order detail pages. We will do our best to make changes that you request.

Please inform us any changes you want at least one day in advance in peak seasons like Valentine's Day, Mother's Day, and Christmas. And we keep the right to decline your request once the order is released to the local florist at peak seasons.